Agile is the new customer-centric!
Updated: Sep 9, 2020
How do you personally add value to your organization and help fulfil the mission statement? How do you prove customer-centricity is more than a slogan? How do you build long-term relations with customers and industry partners?
To succeed against large, entrenched competitors in a legacy market, Elon Musk, Tesla’s controversial CEO, has repeatedly said that Tesla needs to work harder and think differently. He offered an insightful look into how Tesla does this through the way company leaders run their meetings. He invites no more than four to six people to a meeting, and limits the number of meetings so people have more time to be efficient and productive: "Please get rid of all large meetings, unless you're certain they are providing value to the whole audience, in which case keep them very short."
During these crisis times this is even more true than ever before. Only the most agile and efficient organizations with a strong community and surrounding will survive and thrive. It is such business model BoldMove has chosen: a small senior and highly motivated core team, driving an international expert network of partners and suppliers.
Such approach can only work well if there is enough expertise and trust amongst this fleet of confidencies, and provided their values are well aligned. There have been ample cooperations between all BoldMove Nation members in past successful projects, combining the most advanced technologies and skillsets. Everyone knows what they are up for and how to challenge and reinforce each other. Communication can be more focused, cutting out long cumbersome meetings with many people. We get quickly down to business and turn creative ideas into fun, compact and action-based attractions. And not unimportant… this heavily reflects in the overall budget!
Understanding the market and customer’s business is another important pillar of this business model. The senior management team should remain close to the market and not rule distantly from an ivory tower, relying on information filtered through different organizational layers. Working bottom-up ensures the development and implementation of solutions that truly respond to market needs.
Very often the park or venue owner does not know all possible options or does not know what exactly they are looking for, or what works best for the visitor. It’s an added value to have a partner like BoldMove on their side, understanding their needs, concerns and dynamics, cutting down on meeting and briefing time. Building the project becomes a smooth operation as all involved parties adhere to the same quality and customer care levels.
Together we can fulfil our mission, creating a happier world… Agile and Allied!